Friday, July 22, 2011

Customer Service Stinks!

Thanks to Wm Rowe

I think one of the most obnoxious things in the entire world is customer servicelines. They all always say that they have representatives that are ‘available 24 hours a day, 7 days a week.” That is always such a joke! Even when you call during normal business hours, there still usually isn’t someone available until 30 minutes later. Then they get mad at you when you’re not overly excited to talk to them because: a.) your product doesn’t work in the first place which is why you are having to call, and b.) now you’ve just wasted 30 MORE minutes of your time to try to ask them why your product isn’t working. Even online help centers aren’t the best, because they try to give you computer generated answers based on the key words in your query. One such place I should look for help with customer service for my high definition television is: ExpertSATELLITE.com. I need to call in with them, and I’m hoping that they are better than the rest with response time!

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